Terms and Conditions

Replacement of Defective/Damaged Products

As all our products are customized according to the personalisation requests of the customers, we can’t provide a return facility to the customers. However, in case the delivered product is found defective or damaged beyond repairs, we after proper inspection may decide to deliver the same product once again. Below are key points to report a product as damaged or defective in the absence of which, we shall not be bound to take your complaints further:

    1. Proper opening video without any cuts shot in one go.
    2. The defect or damage should be clearly visible in the video.
    3. Product in the video should not be the repacked one just for the purpose of making this video.
    4. While opening the video, prefer starting from capturing the tracking ID/Shipping label displayed on the package. 
 

Minor customization differences shall not be considered as damage/defect.

    • Minor differences such as the size of the texts
    • Blurry images ( if shared by customers may result in prints looking blurred)

Order Cancellation by Customers

Considering the customized nature of the product, we are unable to provide refunds in case the customer wants to cancel after the product has been sent for processing. Our products involve customization. Once prepared for any customer, it can’t be used by any other customers.

Shipping Policy

We provide FREE DELIVERY (order value INR 4,500/- and above) to all our customers for delivering gifts within India . For orders worth less than 4,500/-, we have two different shipping methods described below: –

1. Safe Delivery (Advanced Care) – for products which are prone to damage and needs better packaging. Minimum shipping charges – INR 89/-   

2. Standard Delivery – All other orders which are not covered under Safe Delivery (Advanced Care) are covered under this method. Minimum shipping charges – Rs. 49/- 

3. Year End Delivery Offer shipping charge of Rs. 1/- (only on selected products under offer)

Currently, we are operational within India only. It generally takes between 7 to 10 days to prepare and deliver the product customers’s address from the day the order is placed. In case any order placed after 6:30 PM, the estimated delivery days will be calculated from the next day. Customers are requested not to rely or act upon any fraudulent calls claiming themselves calling from any courier company. Such calls may asking about making additional payments to clear the parcel which they might be informing you as stuck due to any reason whatsoever. 

Limitation of Liability

Sakshi Gifts Villa (“we,” “us,” or “our”) operates as a sole proprietorship offering an online platform for personalized gifts. By accessing or using our website, you agree to the following limitations of liability:

  1. Use of the Platform:
    We strive to ensure that our platform operates securely and without interruptions. However, we are not liable for any temporary unavailability of the website due to technical issues or factors beyond our control.

  2. Accuracy and Product Descriptions:
    We aim to provide accurate descriptions, photographs, and details of the products. However, we do not guarantee that all content on the website is free of errors, omissions, or inaccuracies. All products are provided “as is” without warranties of any kind, express or implied.

  3. Customized Products:
    As the gifts we create are based on the details and photographs shared by customers, we are not responsible for errors in the customization resulting from incorrect or incomplete information provided by you.

  4. Third-Party Interactions:
    We are not liable for any damages or losses caused by third-party services linked to or associated with our website.

  5. Data Privacy and Security:
    We take reasonable measures to safeguard your personal data, including names, dates of birth, and photographs. However, we cannot guarantee that unauthorized access or data breaches will never occur. By using our platform, you acknowledge and accept the inherent risks associated with online data sharing.

  6. Limitation of Damages:
    To the fullest extent permitted by applicable law, our total liability for any claims arising from your use of the platform, services, or products is strictly limited to the replacement of a damaged or defective product, as outlined in our Replacement Policy. Beyond this, we shall not be liable for any other damages, including indirect, incidental, special, consequential, or punitive damages, such as loss of profits or goodwill etc.

  7. Force Majeure:
    We are not liable for delays or failures in performance due to events beyond our reasonable control, such as acts of God, natural disasters, cyberattacks, or government restrictions.

  8. Customer Responsibility:
    It is your responsibility to ensure that the information you provide, including personal details and photographs, is accurate, lawful, and free from any offensive content.

Data Privacy:
We are committed to protecting your personal information. Your data will not be shared, sold, or disclosed to third parties except as required by law or as necessary to fulfill your order. For more details, please review our Privacy Policy.

Governing Law:
This limitation of liability clause and any disputes arising from your use of the platform are governed by the laws of India.

Amendments

We reserve the right to amend these terms and conditions at any time without prior notice. Such amendments will be effective immediately upon being posted on our website. Your continued use of the website after amendments are posted constitutes your acceptance of the revised terms.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, including this Limitation of Liability clause. If you do not agree, please refrain from using our services.

Write us at info@sakshigifts.com or whatsapp at +91 8696155655 for questions related to returns, replacement or deliveries.

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